Last Updated: 20th Novermber, 2024
At Trinue Pty Ltd (Trinue), your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or visiting our website at [trinue.au](https://trinue.au), you agree to the terms outlined in this Privacy Policy.
1. Collection of Personal Information
We collect personal information necessary to provide our services effectively. The types of personal information we may collect include, but are not limited to:
- Identity Information: Your name, contact details, and email address.
- Business Information: Details related to your business or organisation, such as ABN or ACN.
- Technical Data: IP address, browser type, and other information collected via cookies and similar technologies.
- Payment Information: To process billing and payments securely.
- Sensitive Information: Details such as professional memberships or other data needed to deliver tailored services (collected only with your explicit consent).
We collect personal information directly through forms, email communications, or via our website. In some cases, we may also collect information from publicly available sources or authorised third parties where lawful.
2. Use of Personal Information
Trinue uses your personal information for the following purposes:
1. Providing Services:
- Delivering IT solutions, internet services, software licensing, and managed IT support.
2. Communication:
- Responding to enquiries, providing updates, and sending important notifications (e.g., service disruptions or updates).
- Sending promotional material or industry insights (with your consent).
3. Improving Services:
- Customising and enhancing our offerings based on user feedback and analytics.
4. Account and Billing Management:
- Processing payments, managing accounts, and ensuring accurate billing.
5. Legal and Regulatory Compliance:
- Meeting our obligations under Australian laws, including tax and consumer protection legislation.
Where possible, we anonymise or aggregate personal information for reporting and analytics purposes to ensure no individual is identifiable.
3. Disclosure of Personal Information
We do not disclose your personal information to third parties unless:
- It is necessary to deliver our services (e.g., using trusted third-party providers for hosting, analytics, or payment processing).
- Required by law or to comply with legal obligations.
- Necessary to protect our rights, property, or safety.
Examples of third-party providers we work with include:
- Cloud hosting providers such as AWS or Microsoft Azure.
- Payment processors such as Stripe or PayPal.
If we transfer your personal information outside of Australia, we ensure that the recipient complies with privacy protections equivalent to the Australian Privacy Principles.
4. Data Security
Trinue is committed to protecting your personal information from unauthorised access, misuse, or disclosure. We implement a range of security measures, including:
- Data encryption and secure servers.
- Regular system updates and vulnerability assessments.
- Strict access controls for authorised personnel only.
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law (typically up to 7 years for legal compliance). When no longer required, we securely destroy or de-identify your information.
All employees handling personal data undergo regular privacy training to ensure compliance with the Australian Privacy Principles (APPs).
5. Cookies and Website Analytics
Our website uses cookies to enhance your experience and gather analytics. Cookies are small data files stored on your browser that help us track website performance and usage trends.
We use third-party services such as Google Analytics to analyse anonymised website data. These services comply with international privacy standards.
Your Choices:
- You may disable cookies through your browser settings.
6. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you.
How to Request Access or Correction:
- Contact us via email at info@trinue.au.
- Specify the information you wish to access or correct.
We will respond to your request within 30 days as required by law. In some cases, a fee may apply for access requests (where permitted). If we cannot amend your information, we will provide a written explanation and inform you of your rights to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
7. International Data Transfers
In delivering our services, your personal information may be transferred, stored, or processed in locations outside of Australia.
To ensure your data remains secure, we:
- Partner only with organisations that comply with privacy frameworks equivalent to the Australian Privacy Principles.
- Regularly review the privacy practices of our international service providers.
8. Complaints and Enquiries
If you believe we have breached this Privacy Policy or the Australian Privacy Principles, you can contact us at:
Email: info@trinue.au
Phone: (03) 4252 0874
We take all complaints seriously and aim to respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on our website at [trinue.au](https://trinue.au). Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Thank you for trusting Trinue with your personal information.
For more information, please contact us via the details provided above.