Last Updated: 20th Novermber, 2024
Welcome to Trinue Pty Ltd (Trinue)! These Terms and Conditions govern your use of our website ([trinue.au](https://trinue.au)) and the IT services provided by Trinue Pty Ltd (ABN: 24 655 824 954). By accessing our website or engaging our services, you agree to these terms. If you do not agree, you must not use our website or services.
1. Definitions
In these Terms and Conditions:
- "We," "Us," "Our" refers to Trinue, the service provider.
- "You," "Your" refers to the user of our website or services.
- "Services" refers to the IT Managed Services, consulting, software licensing, and related solutions provided by Trinue.
- "Website" refers to [trinue.au](https://trinue.au).
2. Scope ofServices
Trinue provides a comprehensive suite of IT solutions designed to enhance your business's security, performance, and productivity. Our services include but are not limited to:
- Managed IT & Cloud Solutions: Fully managed IT services and scalable cloud solutions.
- Cybersecurity & Risk Management: Advanced security protocols and monitoring.
- Microsoft 365 & Cloud Application Management: Tailored integrations of cloud applications.
- VoIP & Communication Systems: High-quality VoIP solutions.
- IT Consulting & Strategy: Expert IT planning and strategic consulting.
- Data Backup & Recovery: Cloud backup solutions and rapid recovery services.
We reserve the right to modify or discontinue any service a tour discretion, with prior notice where feasible.
3. Website Use
By using our website, you agree to:
- Only access our website for lawful purposes.
- Not engage in unauthorised access, hacking, or spreading malicious software.
- Not reproduce or distribute website content without prior written permission.
We reserve the right to suspend or terminate access to our website if these terms are violated.
4. Customer Responsibilities
To ensure effective service delivery, you agree to:
- Provide accurate and up-to-date information required for service delivery.
- Ensure compatibility of your hardware and software with our services.
- Maintain backups of critical data unless explicitly covered by a managed backup service agreement with us.
5. Pricing and Payment
- All fees are outlined in your agreement with us or as quoted prior to service commencement.
- Payment terms, including due dates, are specified in our invoices. Late payments may incur penalties as permitted by Australian law.
- Refunds, if applicable, are handled in accordance with your specific service agreement.
All prices are listed in AUD and include GST unless otherwise stated.
6. Service Level Agreements (SLAs)
Where applicable, SLAs outline:
- Response and resolution times for technical support.
- Any limitations or exclusions, such as force majeure events.
- Your obligations to report issues promptly for resolution.
SLAs are detailed in individual service agreements and supersede these general terms where conflicts arise.
7. Intellectual Property
- All intellectual property, including website content, service methodologies, and materials, is owned by Trinue unless otherwise stated.
- You may not copy, distribute, or use our intellectual property without our explicit written permission.
8. Confidentiality
We will keep all client data confidential, except where:
- Disclosure is required by law.
- You provide explicit written consent for disclosure.
Both parties agree to protect any confidential information shared during the provision of services.
9. Warranty Disclaimer
- Our services are provided "as is," and while we strive for excellence, we do not guarantee uninterrupted or error-free operation.
- We are not liable for issues caused by factors beyond our control, such as third-party software failures or internet outages.
Note: Australian Consumer Law guarantees certain rights that cannot be excluded. Nothing in these Terms limits your statutory rights.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
- Trinue is not liable for indirect, incidental, or consequential damages (e.g., data loss, business interruptions).
- Our liability for direct damages is limited to the total amount paid for the affected service in the 12 months preceding the claim.
11. Termination of Services
- Either party may terminate services with 30 days' written notice unless otherwise specified in a service agreement.
- Immediate termination may occur for breaches of these terms or if payments are not received as agreed.
Upon termination, you are responsible for returning any loaned equipment and settling outstanding invoices. We will assist in securely transferring or returning any customer-owned data.
12. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising under these terms will be subject to the jurisdiction of the courts of Victoria.
13. Complaints and Dispute Resolution
If you have a complaint about our services, please contact us:
Email: info@trinue.au
Phone: (03) 4252 0874
We will acknowledge receipt of your complaint within 2 business days and aim to resolve it within 10 business days. If unresolved, disputes may be escalated to mediation or arbitration before pursuing legal action.
14. Updates to These Terms
Trinue reserves the right to amend these Terms and Conditions at any time. Changes will be posted on this page with the updated date. Continued use of our website or services constitutes acceptance of the updated terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@trinue.au
Phone: (03) 4252 0874